ck9999 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how ck9999 ("we", "us", "our") collects, uses, stores, discloses, and protects the personal information of users ("you", "Player") who access or use the ck9999 website at https://ck9999.ws and all associated services (collectively, the "Service").

By registering an account on ck9999 or otherwise using the Service, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the Service.

ck9999 is committed to handling your personal data with care, transparency, and in accordance with applicable data protection principles. We review and update this Policy periodically to reflect changes in our data practices or applicable law. Any material changes will be communicated to registered players via email or an in-platform notification before taking effect.

2. Information We Collect

We collect personal information through several channels when you use the ck9999 Service. The categories of data we may collect include:

2.1 Registration and Account Data

When you create a ck9999 account, we collect the personal information you provide during the registration process, including:

• Full legal name as it appears on your government-issued identification document
• Date of birth — used to verify that you meet the minimum age requirement of 21 years
• Residential address including city, district, and postcode
• Email address — used as your primary contact channel and account identifier
• Mobile phone number — used for account security and transaction notifications
• Username and encrypted password

2.2 Identity Verification Data

To comply with our obligations to prevent fraud, money laundering, and underage gambling, we may request documentary evidence to verify your identity and payment methods. This may include:

• Scanned copy or photograph of a government-issued National ID Card, passport, or birth certificate
• Proof of residential address (e.g., utility bill, bank statement dated within 90 days)
• Screenshot or confirmation of ownership of the payment method used for deposits (e.g., bKash, Nagad, Rocket registered mobile number)

2.3 Financial Transaction Data

When you make deposits or request withdrawals, we record transaction-level data including the payment method used, transaction amount in BDT, transaction reference number, date and time, and transaction status. We do not store full payment card numbers or mobile banking PINs — these are processed through encrypted, third-party payment gateways.

2.4 Gaming and Betting Activity Data

We maintain records of your gaming and betting activity on the platform, including games played, bets placed, outcomes, bonus usage, and session duration. This data is used to operate the Service, detect prohibited conduct, manage responsible gaming obligations, and resolve disputes.

2.5 Technical and Device Data

When you access ck9999, our systems automatically collect certain technical information, including your IP address, device type and model, operating system version, browser type, screen resolution, and session timestamps. This data is used to maintain platform security, detect fraudulent access, and improve service performance.

2.6 Communications Data

We retain records of communications between you and ck9999, including live chat transcripts, support email correspondence, and feedback submissions. These records are used to resolve disputes, improve customer service quality, and comply with legal retention obligations.

3. How We Use Your Information

ck9999 uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your account in good standing.
• Service delivery: To provide access to betting markets, casino games, and all other features of the ck9999 platform.
• Payment processing: To process your deposits via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to process withdrawal requests to your registered payment method.
• Identity and age verification: To confirm that you are at least 21 years of age and that the identity information provided during registration is accurate.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct.
• Responsible gaming compliance: To monitor gaming patterns, enforce deposit and loss limits, and apply self-exclusion restrictions where requested or required.
• Customer support: To respond to your queries, complaints, and support requests in a timely and accurate manner.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have given consent to receive such communications.
• Legal and regulatory compliance: To comply with applicable anti-money laundering obligations, respond to lawful requests from competent authorities, and fulfil any other legal obligations.
• Service improvement: To analyse usage patterns, identify technical issues, and develop new features and improvements to the ck9999 platform.

4. Legal Basis for Processing

ck9999 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and ck9999, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering and age verification requirements.
• Legitimate interests: Processing carried out in pursuit of ck9999's legitimate interests in preventing fraud, maintaining platform security, and improving the Service, where these interests are not overridden by your data protection rights.
• Consent: Processing carried out on the basis of your explicit consent, particularly in relation to direct marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

5. Data Sharing and Disclosure

ck9999 does not sell or rent your personal data to third parties. We may share your information with the following categories of recipients in the circumstances described below:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable data protection obligations.
• Identity verification providers: Third-party identity verification services may receive a copy of your identification documents for the purpose of verifying your identity and age.
• Game providers: Where technically necessary, limited account and session data may be shared with our game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) to deliver their games within the ck9999 platform.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or in response to a lawful request.
• IT and infrastructure providers: Our hosting, cloud storage, and platform infrastructure providers may process personal data on our behalf as data processors, under contractual data processing agreements.

6. Data Retention

ck9999 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our internal data retention policies. In general:

• Account registration and identity verification data is retained for a minimum of 5 years following account closure.
• Financial transaction records are retained for a minimum of 7 years to satisfy anti-money laundering record-keeping obligations.
• Customer support communications are retained for a minimum of 3 years from the date of the communication.
• Technical and device data logs are retained for a maximum of 12 months unless required for an ongoing security investigation.
• Marketing consent records are retained until you withdraw your consent and for a further 1 year as evidence of the consent having been properly obtained.

Once the applicable retention period expires and there is no other legal basis for continued storage, your data is securely deleted or anonymised.

7. Cookies and Tracking Technologies

ck9999 uses cookies and similar tracking technologies on our website to improve your experience, maintain your session, and analyse usage patterns. The types of cookies we use include:

• Strictly necessary cookies: Essential for the operation of the website, including session management and security functions. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and login state, to provide a more personalised experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how visitors use ck9999, which we use to improve the platform's performance and content.
• Marketing cookies: Used to deliver relevant promotional content based on your activity on the platform. These are only placed where you have given consent.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ck9999 platform.

8. Your Data Rights

As a user of ck9999, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" along with your registered account username and a description of your request.

We will respond to all verified data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days and will notify you of the extension within the initial 30-day period.

9. Children and Minors

The ck9999 Service is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account, void any associated balances, and permanently delete all associated personal data. If you believe a minor may have accessed ck9999 using your details, please contact us immediately at [email protected].

10. Security Measures

ck9999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of passwords using industry-standard hashing algorithms — ck9999 staff cannot read your password
• Access controls limiting staff access to personal data on a strictly need-to-know basis
• Regular security audits and vulnerability assessments of platform infrastructure
• Fraud detection systems that monitor account activity for anomalous patterns in real time
• Secure data centres with physical access controls and environmental protections

While ck9999 takes all reasonable steps to protect your data, no system is entirely immune to risk. You are responsible for maintaining the confidentiality of your account login credentials and for logging out of your account when using shared devices. Report any suspected security breach to [email protected] immediately.

11. Third-Party Links

The ck9999 website may contain references to game providers and payment partners whose services are integrated within our platform. These third parties operate their own privacy policies, for which ck9999 bears no responsibility. We encourage you to review the privacy policies of any third-party services you interact with in connection with the ck9999 platform.

12. Changes to This Policy

ck9999 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made — particularly changes that expand the categories of data we collect, alter how we use your data, or affect your rights — we will notify registered players by email or via an in-platform notification at least 7 days before the changes take effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Continued use of the Service following the effective date of any revision constitutes your acceptance of the updated Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck9999 handles your personal data, please contact our support team at any time. We are available 24 hours a day, 7 days a week, including public holidays in Bangladesh.

Email: [email protected]

Please include "Privacy Policy Enquiry" in the subject line of your email and provide your registered account username so we can locate your records promptly. We aim to respond to all privacy-related enquiries within 48 hours.